FaceFlow operates an 18+ one-to-one video calling application for users in India. For privacy requests, contact support@faceflow.fun. For grievances, contact the Grievance Officer at grievance@faceflow.fun (details also available via the legal meta API).
This Policy applies to personal data processed when you use the FaceFlow mobile app, websites, APIs, and related services. It does not cover third-party websites/apps you may open from FaceFlow.
We may collect: (a) account data — mobile number, OTP verification status, name, username, gender, date of birth/age, profile photograph, bio; (b) usage data — online presence, call requests, call metadata (participants, timestamps, duration, status, billed amounts), reports/blocks; (c) payment data — wallet top-up orders, payment references, transaction history (card/UPI details are typically processed by payment partners and not fully stored by us); (d) device/technical data — device identifiers, push notification tokens, IP address, app version, crash/diagnostic logs; (e) support communications you send us.
We collect data directly from you, automatically from your device/app interactions, and from service providers (for example payment confirmation status or RTC provider operational logs needed for calls).
We process personal data to: create and secure accounts; enable discovery and consent-based calling; bill and settle wallet credits/host earnings; prevent fraud, abuse, and underage use; moderate reports and enforce Community Guidelines; provide customer support; improve reliability and safety; send important service notices; and comply with legal obligations (including tax, accounting, and lawful requests).
Under the Digital Personal Data Protection Act, 2023, FaceFlow processes personal data primarily with your consent (for example when you create a profile, upload a live photo, or accept Terms) and for other uses permitted by law, including providing the service you request, detecting fraud/abuse, and complying with legal obligations or lawful government/court orders. Where processing is based on consent, you may withdraw consent for future processing by contacting support; if essential data cannot be processed, you may be unable to continue using FaceFlow.
FaceFlow is not directed to children. Persons under 18 must not use the service. We do not knowingly allow underage accounts. If we learn that a user is under 18, we will take steps to delete or disable the account and related personal data, subject to legal retention needs.
We do not sell personal data. We may share data with: (a) processors/service providers such as cloud hosting, SMS OTP providers, payment gateways, analytics/crash tools, and real-time communication (RTC) providers, under contracts requiring appropriate security; (b) other users, limited to profile information you choose to show (name, photo, online status, rate); (c) professional advisers; (d) authorities, courts, or law enforcement when required by applicable law or lawful order; (e) successors in case of merger/acquisition with notice where required.
Your data may be processed on servers in India and/or other countries where our processors operate. Where cross-border transfer occurs, we will take steps consistent with the DPDP Act and applicable rules, including using jurisdictions/mechanisms then permitted.
We retain personal data only as long as needed for the purposes above: account data while your account is active; call/billing records for dispute resolution, tax, and audit periods; security logs for a limited period; and longer where required by law or to establish/defend legal claims. After that, data is deleted or irreversibly anonymized.
We implement reasonable security safeguards, including encryption in transit (TLS where enabled), access controls, least-privilege practices, and monitoring. No method of transmission or storage is fully secure; please protect your device and OTP.
Subject to the DPDP Act and applicable rules, you may request: access to your personal data; correction of inaccurate data; erasure (with exceptions for legal retention); and withdrawal of consent for consent-based processing. You may also nominate another person as provided under DPDP rules when applicable. To exercise rights, email support@faceflow.fun with your registered mobile number. We may need to verify your identity before acting.
If you have a privacy complaint, contact our Grievance Officer at grievance@faceflow.fun. We will acknowledge and endeavour to resolve complaints within timelines aligned with applicable Indian intermediary/privacy requirements.
The mobile app primarily uses local storage/tokens for session authentication. If web properties are used, cookies or similar technologies may be used for security and basic analytics as disclosed on those properties.
We may update this Privacy Policy from time to time. The “Last updated” date and version will change accordingly. Continued use after an update means you acknowledge the revised Policy, except where additional consent is required by law.
Privacy & support: support@faceflow.fun. Grievance Officer: grievance@faceflow.fun.