FaceFlow (“we”, “us”, “our”) provides a mobile application and related services that enable adult users in India to discover online users, send consent-based video call requests, and conduct prepaid per-minute one-to-one video calls. FaceFlow is not a dating agency, escort service, or adult content marketplace.
FaceFlow is strictly for persons who are 18 years of age or older. By registering, you represent and warrant that you are at least 18 years old and legally competent to enter into a binding contract under Indian law. We may ask for age confirmation and may suspend or terminate accounts if we reasonably believe a user is under 18.
You must register using a valid Indian mobile number and complete OTP verification. You agree to provide accurate profile information (including name, gender, age, and a live camera profile photograph). You are responsible for activity under your account and must keep your device and OTP secure. Sharing accounts or creating multiple accounts to evade bans is prohibited.
Calls start only after the receiving user accepts a call request. Silence, delayed response, or offline status does not create an obligation to accept. Either party may end a call at any time. You must not pressure, threaten, or manipulate another user into accepting or continuing a call.
FaceFlow uses a prepaid in-app credit system. Callers are charged on a per-minute (or configured billing interval) basis from wallet credits. Credits are a limited licence to use FaceFlow calling features and are not a prepaid payment instrument, bank deposit, e-money, or interest-bearing balance under RBI PPI rules. Unused credits generally remain available for FaceFlow use subject to these Terms, applicable law, promotions, and fraud/abuse reviews. Taxes including GST may apply as required. Refunds, if any, are handled case-by-case as required by applicable consumer law and our support policy.
Where you receive paid calls as a host, earnings may be credited according to the then-current revenue share (for example platform fee and host share). Payouts, if enabled, may require KYC/tax documentation. We may withhold, reverse, or adjust credits for chargebacks, fraud, policy violations, or billing errors.
You agree not to use FaceFlow for: nudity, sexual content, pornography, or sexual solicitation; harassment, stalking, bullying, hate speech, or threats; scams, phishing, impersonation, or financial fraud; sharing of another person’s intimate images without consent; child sexual exploitation material or any involvement of minors; sale of illegal goods/services; malware, spam, or attempts to reverse engineer, scrape, or disrupt the service; recording, screenshotting, or redistributing another user’s image/voice without their clear consent and as permitted by law.
You retain rights in your profile photo and information you submit. You grant FaceFlow a worldwide, non-exclusive, royalty-free licence to host, store, display, and process such content solely to operate, secure, improve, and provide the service, and to comply with law. You represent that you have all rights needed to grant this licence and that your content does not infringe others’ rights.
To the extent FaceFlow hosts or transmits third-party user communications/content, FaceFlow acts as an intermediary under the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended). We may remove, restrict, or disable access to content/accounts that violate law or these Terms, and may preserve/disclose information when required by lawful order. Users may report violations in-app.
FaceFlow is not an emergency service and does not provide medical, legal, or crisis counselling. If you are in danger, contact local emergency services. Use judgement when interacting with strangers. We do not guarantee identity verification beyond OTP and profile checks.
We strive for reliable service but do not guarantee uninterrupted availability. Call quality depends on devices, network, and third-party RTC providers. We may modify features, rates, packages, or these Terms. Material updates will be indicated by updating the “Last updated” date and/or in-app notice. Continued use after changes constitutes acceptance where permitted by law.
You may stop using FaceFlow at any time. We may suspend or terminate access for suspected violations, legal risk, non-payment issues, prolonged inactivity, or to protect users/platform integrity. Upon termination, licences may end and certain data may be retained as described in the Privacy Policy and as required by law.
Except where prohibited by Indian law, FaceFlow is provided on an “as is” and “as available” basis. To the maximum extent permitted, we are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill. Our aggregate liability for claims relating to the service is limited to the amount you paid to FaceFlow for credits in the three (3) months preceding the claim, or INR 2,000, whichever is higher, unless a mandatory consumer protection rule requires otherwise.
You agree to indemnify and hold harmless FaceFlow and its officers, employees, and partners from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the service, your content, or your breach of these Terms or applicable law.
These Terms are governed by the laws of India. Subject to applicable consumer protection rights, courts at Bengaluru, Karnataka shall have exclusive jurisdiction. Nothing limits mandatory rights available under the Consumer Protection Act, 2019.
For complaints relating to content, account action, or these Terms, contact our Grievance Officer using the details published in the app/legal meta endpoint (email and address). We aim to acknowledge grievances promptly and resolve them within timelines consistent with applicable Intermediary Guidelines.
Support: support@faceflow.fun. Grievance: grievance@faceflow.fun. Company details may be updated in-app as FaceFlow’s Indian entity/operations details are finalized.